How long is my warranty?
We offer a six months parts replacement warranty only on manufacturing faults only. The warranty period is from date of delivery and for domestic use only. We offer a parts replacement warranty as described below.
What does it cover?
In the event of a particular part failing, Toyrannosaurus will supply the parts required free of charge. In the event of an item not working after replacement parts are installed, the purchasee is responsible for the cost of returning the item to us. Postage costs will not be refunded by Toyrannosaurus. Batteries and Chargers are NOT covered under the warranty as they are considered perishables and must be handled and charged correctly.
Peg Perego and Razor ride on vehicles are covered by a manufacturers 12 month warranty on electrical and manufacturers faults. In the event of a Peg Perego vehicle fault, please contact us and we will supply you with the details on how to make a warranty claim through them.
Why cant I find spare parts for my car on your website?
We are constantly updating our website, if a part for your car is not available on the website, give us a call and we can see if we have the part available.
How long will delivery take?
Transit time depends on your location. Generally all cars in stock are delivered within 10 days of purchase. We pride our self’s on same day dispatch on all orders paid before 3pm Sydney time.
Can I track my order?
All orders will be updated with a consignment number so our customers can track there delivery. Your tracking number will be sent to your email address on the day of dispatch.
My car stopped working, and wont work after charging.
If this is happening to you, do not keep charging your vehicle, otherwise you will begin to damage the battery (see below) The vehicle has an electrical fault. Call us during business hours and we can diagnose your issue.
Why wont my battery wont charge up anymore
Generally, if your battery will no longer charge this means you have damaged the cells inside the battery to the point where they will no longer hold charge. This is usually caused by overcharging the battery. If this has happened to you, your battery will need replacing. Toyrannosaurus recommends you charge your vehicle for the specified time using an electric wall timer, so the power cuts off once the charge is complete.
Can i put extra batteries in my car to make it go faster?
Toyrannosaurus do not recommend upgrading to higher voltage, as the cars are built for 12 volt, and you risk blowing electrical items in the car when upgrading. Warranty is void once cars are upgraded. However if you want to try upgrading, we can supply the parts required.
Can you deliver the cars assembled?
As the cars are larger than their cartons once assembled, we cannot ship cars assembled as they can be damaged in freight without packaging for protection.All assembled cars must be picked up from our store.